We accept returns within 14 days of delivery. This applies to both opened and unopened fragrances. We want you to be confident in your purchase — if a scent isn't right for you, send it back.
To start a return, email support@elymentum.com with your order number and reason for return.
Return Shipping
Return shipping is free. We'll provide a prepaid return label once your return is approved.
Refund Process
Once we receive your return, we'll inspect the product and process your refund within 5–7 business days. Refunds are issued to your original payment method. You'll receive an email confirmation when your refund has been processed.
Exchanges
Want a different scent instead? We're happy to exchange. Email support@elymentum.com with your order number and the product you'd like instead. Same 14-day window applies.
Damaged or Defective Products
If your order arrives damaged or defective, email support@elymentum.com with photos within 48 hours of delivery. We'll send a replacement at no charge.
Non-Returnable Items
Gift cards
Products returned after the 14-day window
Products not purchased from elymentum.com
Late or Missing Refunds
If you haven't received your refund after 7 business days, check with your bank or payment provider first — processing times vary. If you still need help, email support@elymentum.com.
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